Custom roles are useful for front-desk staff, bursars, or department heads who need more access than a Teacher but less than a full Admin.
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Go to User Management → User Roles.
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Click New Role.
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Give the role a Name and, optionally, a Rank.
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Check exactly the permissions this role should have — permissions are grouped by module (Academic Year, Account Management, Attendance, Classes, Curriculum, and more).

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Save the role.
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Assign it to a user from User Management → User Accounts.