Troubleshooting & FAQ

I Don't See a Menu Item I Expect To

Menus only display what your role has permission for.

My Bulk Upload Has Errors

Open the job's result — from the notification, or the bulk-upload status page.

A Deleted Record Seems to Be Missing — Is It Gone Forever?

No. Edumintor uses soft-delete for records — deleted items are hidden from normal views but not permanently erased, preserving history for audit and reporting.

An Exam Isn't Showing Up for Marks Entry

Exams only appear in the 'record marks' dropdown between their configured start and end dates.

I Need to Change the Academic Year I'm Viewing

Use the academic year switcher, usually near the branch switcher in the top navigation bar.